Vacant job

Do you want to work in a role where customer contact, business, and quality meet? Lexly is now looking for Onboarding Specialists for our onboarding team – a key function in our initiative to create a more accurate, fast, and customer-friendly path from incoming customer to the right legal assistance.

This is a role for you who enjoys talking to people, building trust quickly, and guiding customers forward in a professional and structured manner.

As an Onboarding Specialist, you are the customer's first point of contact with Lexly after they have shown interest in legal assistance through our partner channels, primarily banks and other collaboration partners.

Your tasks include:

• quickly contacting incoming leads

• understanding the customer's situation through a structured conversation

• conducting an initial needs analysis and triage according to clear working methods

• guiding the customer to the right next step

• scheduling meetings with lawyers when appropriate

• documenting customer dialogue and outcomes

You do not provide legal advice. Your role is to create security, clarity, and the right path forward for the customer.

Lexly is currently building a new customer journey, where the onboarding team plays a central role in:

• improving the customer experience

• increasing conversion from lead to business

• reducing friction in the customer journey

• ensuring that the right customers receive the right help at the right time

In other words, you will become an important part of a prioritized growth initiative with a significant impact on both the customer journey and the business.

• are confident and professional on the phone

• enjoy working in a structured and process-driven manner

• are good at listening, asking the right questions, and building trust

• have strong self-drive and enjoy working operationally

• are meticulous with documentation and follow-up

• thrive in an environment where speed, quality, and business need to go hand in hand

• experience from customer service, appointment setting, in-house sales, telemarketing, or similar customer-facing roles

• familiarity working in CRM or other administrative systems

• excellent communication skills in Swedish, both spoken and written

• experience from banking, insurance, legal, or other advisory-related fields is a plus

At Lexly, you get the opportunity to help build something new in a company where law, technology, and partnerships meet. You will have a role with:

• clear responsibilities

• significant impact on the customer journey

• close collaboration with commercial teams and lawyers

• a learning environment with high engagement and clear goals

Practical information:

Location: Mölndal

Start date: Ongoing

Scope: Full-time

Employment type: Permanent

Salary: According to agreement

For questions about this role, please contact Teresa Doré ([email protected]) or David Holm ([email protected])

Interviews are ongoing, so don't wait too long to submit your application.

Lexly is a legal tech company that makes legal services simpler, safer, and more accessible for individuals and businesses. Through digital solutions, legal advice, and strong partner distribution, we help customers in life's most important legal situations.

We are a relaxed workplace with a tight team of knowledgeable, driven, and engaged people. At our company, not only lawyers work, but also IT developers, salespeople, product developers, and partner managers. Our offices are located in central Stockholm and in Mölndal, Gothenburg.

We are developing a platform for digital legal services, a lawyer network for legal advice, and are aiming to become the go-to brand. We are curious doers who make things happen together. We are creative, fearless, and above all, committed to creating a fantastic customer experience, and we are proud to put our customers first in everything we do.

Between hard and dedicated work, we take time to socialize over shared breakfasts, take joint walks or other wellness activities, or organize after-work events together. We value the balance between work and leisure highly and enjoy having fun together!

As an employer, we view diversity positively and are committed to creating an inclusive environment for all employees and candidates. If you want to be part of changing an entire industry and be part of a dynamic organization where your skills can truly make a difference, Lexly is the place to start.

Do you want to help build our onboarding function and play an important role in the next step of Lexly's growth journey?

We welcome your application.